Department of Safety and Security - Community perception survey

In 2009, the Department of Community and Safety reviewed its focus and subsequently decided to strengthen its civilian oversight function. The evaluation of the LEA's service delivery, by measuring how resources are distributed and utilized in the Province was identified as a key area. The importance of evaluating the distribution and utilization of resources cannot be over emphasized in the context of problem solving and attempt to increase the safety in the Province. The success of The Police in general is partly attributed to the effective allocation of resources and efficient use thereof. Hence a need was identified to initiate this pilot project that focuses on evaluating LE distribution and utilization and human and vehicle resources.
QUICK PMS was awarded the tender to conduct the surveys in the 5 geographical areas. We used our own field staff and also selected staff from the community to do the survey. QUICK PMS designed the questionnaire for the DOSS and it was signed off by the department.
We trained all the field staff on the rationale of the project and how to complete the questionnaire. We allocated geographical areas to the staff and provided them with all the tools. Each area was allocated a project manager to manage the staff of the precinct. The project was successfully done over a period of 3 weeks and the quality assurance done during the survey process. The department was provided with weekely progress reports. The project was succesfully completed on time.