Department of Safety and Security - Community perception survey

In 2009, the Department of Community and Safety reviewed its focus and subsequently decided to strengthen its civilian oversight function. The evaluation of the LEA's service delivery, by measuring how resources are distributed and utilized in the Province was identified as a key area. The importance of evaluating the distribution and utilization of resources cannot be over emphasized in the context of problem solving and attempt to increase the safety in the Province. The success of The Police in general is partly attributed to the effective allocation of resources and efficient use thereof. Hence a need was identified to initiate this pilot project that focuses on evaluating LE distribution and utilization and human and vehicle resources.
QUICK PMS was awarded the tender to conduct the surveys in the 5 geographical areas. We used our own field staff and also selected staff from the community to do the survey. QUICK PMS designed the questionnaire for the DOSS and it was signed off by the department.
We trained all the field staff on the rationale of the project and how to complete the questionnaire. We allocated geographical areas to the staff and provided them with all the tools. Each area was allocated a project manager to manage the staff of the precinct. The project was successfully done over a period of 3 weeks and the quality assurance done during the survey process. The department was provided with weekely progress reports. The project was succesfully completed on time.

Monitoring and evaluation/control measures

Our success in all our projects is the monitoring and evaluation being used as a tool from implementation and during project.  Our Field supervisors accompany surveyors on different days and perfrom spot checks completed by going back to the respondent and verify the information.  The projectmanager is responsible to monitor the entire project and ensure that timelines are met.  Field workers have to report to a central point before being transported to the respective precinct to discuss the progress and quality of the surveys from day one.

Proven project management skills

Telkom introduced the first pre-paid fixed line in the world and Ebrahim Petersen was responsible for migrating this technology into the Telkom contact centre as part of it Value Added Services.  This project was not only done successfully but also a milestone within the industry.
We have also completed the Mandela Park and Mitchell's Plain project where we established a project plan and communicated this plan to all role players.  The team of Quick Project Management has extensive high level project management skills and has the proven ability to exceeed expectations.

High standard and professionalism

We have received extensive compliments from various clients especially the City of Cape Town.
A Netherlands delegation recently approached us to forge a business partnership that entailed promoting a specific water management system they wish to introduce in SA to the various municipalities.  We were approached as we maintain high standards and conduct business in an ethical and professional manner.
Our philosophy "your word is your honour" has set the foundation in terms of our principles and business approach to all projects.
We have educated, qualified staff on board that held prominent positions in their previous jobs.

High level of commitment, results orientation and integrity

The Quick PMS team members have many years of experience in the respective fields and held high positions in various orgainizations.  We are an unique, results-orientated team that delivers positive results on all our projetct with complete effectiveness and efficiency.
We have processed confidential information on all projects in the public sector and our work ethic embraces high integrity that allowed us to grow as a business.  For example, the Corporate Call Centre built so much confidence in Quick PMS that we were awarded with Research and Deveolpment projects four years in a row.  Our internet security measures have secured the highly confidential information and a firewall on our network  prevented any "hacking" into our systems.
At our offices we have 24 hour security which eliminates access to client information/reports that we have on our network.

Gender and cultural representivity and sensitivity

Ebrahim Petersen was the BEE manager for Telkom over a period of time and has extensive knowledge in the arena.
The importance of gender equality in planning practice is a core part of any project we have completed.  We apply significant regional variations in terms of the relative importance when we apply our technical skills, communicative skills and analytic skills in projects as cultural diversiy and sensitivity of the audience.

Our ability to communicate with target focus groups and audiences

We have demonstrated that we have the ability to communicate with target groups and audiences.  We also conducted motivational sessions to large audiences of up to 300 people per occasion as well as being capable of delivering presentations to large audiences.
We addressed the Mandela Park residents in a hall monitored by the Minister of Housing to carefully explain the purpose of the survey in Mandela Park.  These large audiences will be addressed in a professional manner that is understood on all levels in the 3 official languages: English, Afrikaans and Xhosa.
We also conducted successful focus group discussions with various representatives and local community leaders, police forums representatives, religious leaders, school principals, business and non profit organizations.  We facilitated the group discussions and all the information was captured and analyzed and presented to the steering committee and the sub-council meeting.